Welcome to Kids Cargo!

FAQ Page

General

Where is a Kids Cargo store?

We only offer online purchases, and do not have a physical retail outlet. If you would like to view the actual products before purchasing, please contact us and we can arrange a product viewing at our offices in Fourways Johannesburg.

Am I able to view the product before purchasing?

We’re the South African distributors for the products listed on our website; we have an online store for your shopping convenience. We do not have a brick and mortar retail store; however if you would like to view the actual products before purchasing, please contact us and we can arrange a product viewing at our offices in Fourways Johannesburg.

Can I purchase from your offices?

We do not have physical retail outlet and are thus not able to accommodate walk in customers all purchases should be made through the online store. We do offer a collection service for orders placed online, you can opt to collect from our offices in Fourways, Johannesburg instead of a courier delivering to you.

Will you be stocking any other products?

We are in discussions with a number of international companies to secure distribution rights in South Africa. So please sign up to our newsletter to be notified of these exciting products and their launch dates.

Do your products have a warranty?

Yes we do, warranties are brand and product specific and should be details in the product information section of the online store.

Comparing products

For your convenience while shopping to help you select the best product for your needs use the compare product feature by pressing the ‘checkmark’ button. This will add your selected products to a table for comparison of the product features and prices.

Does Kids Cargo have a Newsletter?

Yes, you can sign up for our newsletters [Add Hyperlink]

Is Kids Cargo on Social Media?

Yes, like us on Facebook or follow us on Twitter  – We’d love to hear from you!

Making a Purchase Online

How to purchase from Kids Cargo

  • Select the products you wish to purchase
    1. When viewing products, if you see something you like, simply select the ‘Add to Cart’ button. If you are just browsing, but would like to have the item added to your ‘wish list’ then select the heart icon.
    2. When you are ready to pay for your order, click on the shopping cart icon, your items will be displayed.
    3. Once your shopping cart is displayed, you are able to change the quantities or add and remove items if necessary. Select your shipping method and include a coupon code if available. When you are happy with your cart, select the ‘Proceed to Check out’ button.
  • Select shipping method
    1. If you hadn’t already entered your shipping address to your profile, you can do so now, alternatively if you would like to ship to an alternative address than that already saved in your profile, you can also add that address now. Select your shipping method and include a coupon code if available.
  • Confirm order
    1. Review your order and delivery details one last time, select your payment method and agree to the Terms and conditions before clicking on the ‘Place Order’ button.
  • Select payment method and pay for order
    1. If you opt to pay with a credit card or Instant EFT you will be directed to PayFast’s secure payment portal to complete the payment.
    2. If you would prefer to pay via EFT click on the ‘Pay by EFT’ button and we’ll send you an order reservation email with the details of your order, remember to use your order number as the payment reference so we can allocate your payment correctly. When making your payment you should have the option to include an email address for sending proof of payment, if you put ours in, it will come straight to us – [email protected]
  • Order confirmation and tracking
    1. You will receive an email with your invoice and tracking details for your order to track the progress of your order until it is delivered.

To check out click here.

Coupon Codes

Redeeming a Coupon Code

Once you have finished shopping and adding items to your cart, click on your ‘cart’ to view your order. At the bottom of the order there is a block to add your coupon code. Type your code in the space providing and select ‘Apply Coupon’. You can now proceed to checkout.

Coupon Code expirations

Coupon Codes are linked to promotions and specials. Each promotion will have it’s own terms and conditions and expiration dates, please view the origin of your code for these terms.

Coupon code not working

Please ensure you are registered and logged in when placing an order.  If the below criteria have been met and the coupon code is still not working, please email u at [email protected]

  • Entered the right code
  • Met the conditions of the voucher (e.g. Only valid on orders of R150 or more)
  • That the coupon promotion is still valid

To check out click here.

Sending a Gift & Gift Wrapping

Want to send your order as a gift

You are able to send your order as a gift once you have placed the items in your cart. You can choose to have items gift-wrapped and ship to an alternative address* other than what you have saved in your account. You can also choose to not have an invoice included in the delivery. There is also a space to include a personalized note to the recipient of the gift, as well as delivery instructions.

If you have any queries or concerns, please email us at [email protected].

*Please note we cannot ship to multiple addresses on one order, so please create individual orders if there is more than one recipient or delivery address.

To check out click here.

Wish list

A wish list serves as a list of products you are interested in. You can also share your list with others who may buy the products as gifts for you.

Creating a wish list

You will need to create an account or log in to your existing account in order to start adding items to your wish list. Whilst browsing on our shop you can simply add items to your wish list by clicking on the ‘heart’ icon on each product. Items remain in your wish list until you remove them or add them to your cart. You can easily add items to your cart by clicking ‘Add to Cart’, for your convenience your wish list will also let you know if the item is still in stock.

Where is your Wish list?

When you are logged in, you can access your wish list by clicking on the ‘My Wish list’ at the top left of your screen.

To check out click here.

My Account

Forgot Password

Please make sure you are using the write username and/or email address you used when you registered. If you’ve forgotten your password, please click on the ‘Lost Password’ link, we’ll send you an email with a link to reset your password. This email may take several minutes to deliver to your inbox. Please be patient and rather not click on ‘Lost Password’ link several times as it will continue to generate new links.

Change your password

When logged in, go to ‘My Account’ and from your ‘My Account Dashboard’ click on ‘edit your password and account details’ You’ll need to enter your current password as well as the new password and confirm it. Remember to SAVE your changes.

Change your login email address

This can also be done through your ‘My Account Dashboard’. Click on ‘Edit your password and account details’. Remember to SAVE your changes. Please note, you cannot change your original username.

To check out click here.

Stock

In Stock

Items in stock will be listed as ‘in stock’. When stock numbers are less than 20 units, it will list the number of units left in stock.  Some items may require a longer delivery time; this will be indicted with that item.

Out of Stock

If an item is out of stock, it will indicate ‘Temporarily sold out’ but you have the option to click on the ‘Notify Me’ when it’s back in stock button, share your details with us and we’ll send you an email when the item is available again. Alternatively some items, may offer a ‘back-order’ option, here you may choose to order the item and pay for it, you are then guaranteed to receive the item before it is allocated to the store. Back-order items will indicate the estimated lead-time before delivery.

Order Tracking

Tracking my order

When your order leaves our office you will receive an email including the information of the courier company and the details, which will allow you to track your order.

Order did not arrive

Please contact us at [email protected] and we will track your order for you.

Wrong Order or Damaged/Faulty products

In the unlikely event that you haven’t received what you ordered, or if the product you ordered arrives damaged, please contact us as soon as possible, and not longer than 7 days after receipt of your order. We’ll make it a priority to correct and ensure it to be as hassle free as possible.

Step 1 – Contact

Please email [email protected] with the following information in the email:

  1. Your order number (KCXXXX)
  2. A contact number
  3. Explain the reason for the return. If the wrong order has been delivered please do not open the product, or tamper with its original packaging. If the product has been opened you may be liable for the purchase of the product.
  4. If the product is damaged (or if the wrong product has been delivered) please could you include a photo of the product in concern, this would be helpful.

Step 2 – Collection / Return

Depending on the circumstances we may arrange a courier to collect the product concerned alternately you may be asked to return it to the Kids Cargo office (Fourways, Johannesburg).

Refunds may only be issued if the product(s) arrive at the Kids Cargo offices in a resalable condition so please ensure care is taken when repacking the product(s).

Step 3 – Processing

Once the product(s) are received at Kids Cargo we will process the return. This may take up to 3 days to complete. In the case of the wrong product being delivered, your correct order will be dispatched without delay.

Step 4 – Refund/Replacement

If you are eligible for a refund we will do so via EFT into an account of your choice. Please note EFT refunds may take up to 7 working days to reflect in your account

If you are eligible for a replacement product, a new one will be shipped to you.

If your product requires maintenance or fixing, we will then be in contact with you as to the amount of time required; this will vary depending on the product.

To check out click here.

Order Cancellations

Cancelling my order if I have already paid

If you have already paid for your order and have not yet received an email notifying that your order has already been shipped, please contact us at [email protected]

Cancelling my order if I have not yet paid

If you have not paid for your order within 7 days of receiving your order confirmation, we will send you an email notification. We’ll cancel it 48 hours thereafter if payment is not received.

To check out click here.

Placing an Order

Adding items to your cart

  1. When viewing products, if you see something you like, simply select the ‘Add to Cart’ button. If you are just browsing, but would like to have the item added to your ‘wish list’ then select the heart icon.
  2. When you are ready to pay for your order, click on the shopping cart icon, your items will be displayed.
  3. Once your shopping cart is displayed, you are able to make adjustments to the quantities or add and remove items if necessary. Select your shipping method and include a coupon code if available. Update your Cart. When you are happy with your cart, select the ‘Proceed to Check out’ button.
  4. If you hadn’t already entered your shipping address to your profile, you can do so now, alternatively if you would like to ship to an alternative address than that already saved in your profile, you can also add that address now. Select your shipping method and include a coupon code if available.
  5. Review your order and delivery details one last time, select your payment method and agree to the Terms and conditions before clicking on the ‘Place Order’ button.
  6. If you opt to pay with a credit card or Instant EFT you will be directed to PayFast’s secure payment portal to complete the payment. If you would prefer to pay via EFT click on the ‘Pay by EFT’ button and we’ll send you an order reservation email with our banking details. Hold onto your order number for any questions you may have.

Placing an Order without an account

All purchases require you to have a Kids Cargo account, please update your details regularly, or at very least preview your details before making a purchase to ensure your delivery address is correct.

International Order Restrictions

Currently we are only shipping to locations within the borders of South Africa. If you live outside of South Africa and would like to order please email us directly at [email protected].

To check out click here.

Editing an Order

Editing an order once it has been paid for

If you wish to make changes after you have confirmed and paid for your order, you will need to contact us, so we can assist you, at [email protected]scargo.co.za. Please do so as soon as possible, as we endeavor to dispatch our orders as quickly as possible. Once the order has been dispatched, we will be unable to make changes.

Editing and updating your cart before payment has been made

You are able to adjust the quantities of products in your cart, as well as removing items you no longer wish to buy. You can remove items by selecting the X next to the product in the table. Adjusting quantities is as simple. Please remember to select the ‘Update Cart’ button to affect your changes.

To check out click here.

Payment Options

You can pay for your order by credit card or via EFT.

Paying with a debit card

As long as your debit card meets the following criteria, it will be accepted.

  1. Has the Visa or MasterCard Logo.
  2. Is a credit, cheque or debit card.
  3. Cash cards will not be accepted.
  4. Registered for 3D Secure. If receive One Time Pins (OTPs) via SMS or email from your bank, use online banking services, then you will be fine.
  5. If not, then you will need to register with your bank either online or in the branch.

Paying with a credit card

  1. Click “”Place Order”” button.
  2. You will be directed to the PayFast secure payment gateway web page. You will be sent a one-time pin (OTP) via SMS or email from your bank.
  3. Enter in the OTP and proceed.
  4. Payment Success – You will be redirected back to the Kids Cargo website with a “”Thank You”” Message
  5. Payment Failure – You will be redirected back to the Kids Cargo website with a “”Payment Failed”” Message. You can either try again or select to pay by EFT. You can try as many times as you like without having to make a new order by going through your Kids Cargo profile (members only). Click on your name in the top right corner of the website to visit your profile.

Where do I find the CVV number?

The CVV Number (Card Verification Value) is the last 3 digits found on the back side of your on your VISA® and MasterCard® branded credit and debit cards.

Is paying by credit card safe?

All credit card transactions take place on a secure page (3D Secure Site). We use PayFast as our payment gateway, who only use the strictest form of encryption, and no credit card details are stored on our website. Learn more about PayFast security here.

Paying via EFT

There are two ways to pay via EFT.

  1. Instant EFT through PayFast: this allows instant verification of your EFT payment. If you bank with ABSA, FNB, Nedbank or Standard Bank, then you will be able to use this service. There is no delay in the checkout and no need to send proof of payment.
  2. Pay via EFT through your bank: if you select this option, you will be sent an email to the address you supplied during the checkout process or when you signed up. Please follow the instructions in the email you receive. You will need to supply proof of payment. If you have changed your email address or do not receive the email, please email [email protected]

Payment on Delivery or Collection

All orders must be placed and paid for online before an order will be processed.

Proof of Payment

We will only accept an official bank generated PDF proof of payment. No copied text or screen shots will be accepted. When making your payment you should have the option to include an email address for sending proof of payment, if you put ours in, it will come straight to us – [email protected] .

Bank Details

Kids Cargo bank details for EFT Bank Transfer payments:

Name: Kids Cargo

Account Number:

Bank: First National Bank, Fourways

Branch Code: 250655

Reference Code: (your order number KCXXXX)

Proof of Payment: Please send to [email protected]

To check out click here.

Payment Completion

Invoices

An invoice is automatically supplied for every order, it will be emailed to the address you supplied at checkout or when you signed up.

 Payment Notifications

As soon as we receive your payment we will send you an email to confirm that your payment has been processed and that all is in order.

Payment Issues

Lost connection

If your payment was successful you will receive notification via email confirming your payment and order. If you do not receive confirmation, then please try again or select to pay via EFT. Once in your profile, your order remains in your cart until checkout or until you delete it, therefore you can try again as many times as you like without having to recreate your order.

How it Works

When confirming an order you have the option to have it shipped to a destination of your choice or you can choose to collect your order from our offices in Fourways, Johannesburg.

We use a third party provider to deliver our orders; we currently use the services of The Courier Guy to ship all our online national orders. The shipping cost will be automatically added to your cart, unless you have chosen to collect.

Shipping costs are calculated according to the product dimensions and/or weight and the area it is being shipped too. Our website is integrated with The Courier Guys shipping system, so you will easily be able to adjust your shipping needs.

To check out click here.

Shipping Costs

Standard Delivery takes 2 to 3 days to major centres and 3 to 6 days to regional areas.

Herewith the estimated costs;

  • Johannesburg and Pretoria Flyer – R35 (ex Vat)
  • Johannesburg and Pretoria Parcel – R55 (ex Vat)
  • Gauteng (ex JHB & PTA) Flyer – R45 (ex Vat)
  • Gauteng (ex JHB & PTA) Parcel – R60 (ex Vat)
  • Main Centres (ex JHB & PTA) – R60 (ex Vat) up to 2kg / R80 (ex Vat) up to 5kg
  • Regional Areas – R60 (ex Vat) up to 2kg / R80 (ex Vat) up to 5kg PLUS R60 surcharge up to 5kg’s.

To check out click here.

International Shipping

 International Orders and Shipping

If you are located outside of the borders of South Africa We can arrange for international shipping. Please email [email protected]and we can get you a quotation including shipping, and the respective duties and customs that may be applicable.

To check out click here here.

Delivery Times

How long will it take for my order to arrive?

This will be based on the shipping method you select. On average orders are dispatched from our offices within 24 hours and take 1 to 3 working days to deliver to main centres. Please note the courier company only operates during working hours, Monday to Friday.

When do you deliver?

The courier company operates during working hours, Monday to Friday.

To check out click here.

Order Tracking

Where is my order?

When your order leaves are offices, you are sent an email to notify you, this email will contain the waybill number and link to The Courier Guy’s website for easy tracking. Please let us know if you didn’t receive this. If you would like us to track your order for you please email us at [email protected].

Will the courier call before delivery?

We do pass on all customer requests to our courier company, but we cannot guarantee that the driver will be able to call you before he delivers your parcel. If the home address provided will not have someone there during office hours to receive the parcel, perhaps consider shipping it to your place of work.

Standard shipping/courier terms

  • These are door-to-door delivery services. We do not deliver to Post boxes.
  • All delivery times are estimates only.
  • Someone will have to sign for the parcel on delivery.
  • Deliveries are normally made between 9am and 5pm.
  • Unfortunately it is not possible to provide a more accurate time for your delivery.
  • It is not possible to guarantee that a courier will contact you during the delivery cycle.

Can I change the delivery address after I have ordered?

Yes, if your parcel is still in the Kids Cargo warehouse then there should be no additional delay to your delivery. However if your new shipping address is to a new centre, then additional delivery fees may apply.

To change the delivery address please urgently contact us at [email protected]

To check out click here.

Order Collections

Choose to collect your order

You can choose to collect your order from our offices in Fourways, Johannesburg. Please select ‘Collect order’ in shipping options.

How will I know when to collect my order?

Once your order has been packed you will be sent an email to let you know that your order is ready for collection. This email also has our office address. Please don’t arrive at Kids Cargo before you have received this email. Generally your order will be ready for collection with 24hrs of placing your order.

If you need your order in a hurry, please email us at [email protected] and we will be sure to help you out!

Where and when can I collect my order?

We’ll send you an email the minute your parcel is ready for collection. Please note collections can be made between 08:30 and 17:00 Monday to Friday.

Our address is:

Kids Cargo Head Quarters, Building No. 1,
Prism Business Park, Ruby Close,
Fourways, Sandton
2068

Find us on google maps here

To check out click here.

Grouping Orders and Packing

Can you ship my order in different boxes?

Unfortunately not, if you would like the orders shipped in separate boxes, two separate orders would need to be placed.

Can you ship my 2 separate orders together?

If you’ve placed two separate orders and would like them shipped together please get in touch with us before your order is shipped at [email protected]. Where possible, if our team notices multiple orders for the same person/address we’ll ship them together for you.

Can I buy multiple items in 1 order and send them to multiple people?

Unfortunately not, you would need to place individual orders.

To check out click here.

Returns and Repairs

Returns – Wrong Order or Damaged/Faulty products

In the unlikely event that you haven’t received what you ordered, or if the product you ordered arrives damaged, please contact us as soon as possible, and not longer than 7 days after receipt of your order. We’ll make it a priority to correct and ensure it to be as hassle free as possible.

 Step 1 – Contact

Please email [email protected] with the following information in the email:

  1. Your order number (KCXXXX)
  2. A contact number
  3. Explain the reason for the return. If the wrong order has been delivered please do not open the product, or tamper with its original packaging. If the product has been opened you may be liable for the purchase of the product.
  4. If the product is damaged (or if the wrong product has been delivered) please could you include a photo of the product in concern, this would be helpful.

Step 2 – Pick Up / Delivery

Depending on the reason for the return and the time since your received the product, either we will arrange a courier to pick up or the return of the product back to our Kids Cargo office (Fourways, Johannesburg) will be your responsibility.

Please note that in most cases a full refund will only be given if the product(s) arrive at the Kids Cargo offices in a resalable condition so please ensure care is taken when repacking the product(s).

Step 3 – Processing

Once the product(s) arrive at Kids Cargo we will process the return. This may take up to 3 days to complete. In the case of the wrong product being delivered, your correct order will be dispatched without delay.

Step 4 – Refund/Replacement

If you are eligible for a refund we will do so via EFT into an account of your choice. Please note EFT refunds may take up to 7 working days to reflect in your account

If you are eligible for a replacement product, a new one will be shipped to you.

If your product requires maintenance or fixing, we will then be in contact with you as to the amount of time required; this will vary depending on the product.

Does a return cost me anything?

This depends on the type of return and the time it has taken you to contact us from when the delivery was made and the reason why the product is being returned.

  1. 0 to 7 days from delivery, wrong Order – Free
  2. 0 to 1 month from delivery at customer request e.g. wrong size, don’t like it – but still in it’s original packaging and in a resalable condition. Customer will pay for delivery back to Kids Cargo.
  3. Defective product – This varies depending on the situation.
  4. International – Customer will pay for delivery back to Kids Cargo.

Where do I send my return?

ATTN: Kids Cargo Returns

Kids Cargo Head Quarters, Building No. 1,
Prism Business Park, Ruby Close,
Fourways, Sandton
2068

To check out click here.

Refunds

How will I know that my refund has been processed?

We will send you an email notifying you of your refund as soon as it has been processed.

Note: EFT refunds may take up to 7 working days to reflect in your account

To check out click here.

Website Privacy Policy for Kids Cargo (Pty) Ltd

Privacy NOTICE

BY ACCESSING AND USING THIS WEBSITE (https://www.kidscargo.co.za), THE USER CONSENTS TO THE PROCESSING OF THEIR PERSONAL INFORMATION BY KIDS CARGO (PTY) LTD ON THE BASIS SET OUT IN THIS PRIVACY NOTICE. IF THE USER DOES NOT CONSENT, THE USER MUST IMMEDIATELY STOP ACCESSING AND/OR USING THIS WEBSITE.

The layperson short version:

  1. We REALLY appreciate your interest in our website and products and hope that you will find something you like and that it offers great value to you.
  2. We will NEVER intentionally break the law.
  3. We collect some personal information so that you can buy the products we sell.
  4. We like to know a little about you so we can match the best products we have to your individual needs.
  5. We’d like an opportunity to send you the odd email with updates on new products that will benefit you, we will NEVER SPAM YOU! We hate that too.
  6. We will NEVER SELL ANY PERSONAL CONTACT INFORMATION you provide us EVER. Except in the odd case if we have to do a credit check and then we’d have to share your details with the bank to let us know if you have enough money to pay us for our products.

 

Click here to view the full version of the Kids Cargo Privacy Policy

Terms of Sale

Please view our downloadable PDF for our full terms of sale here.

Terms and Conditions

Please view our downloadable PDF for our full terms of sale here.